PKR
Shipping&Return
We offer a hassle-free 3-day exchange or replacement service. If your order has any issues, you can request an exchange or replacement within 3 days of receiving your product. Just reach out to our support team we’re here to ensure your satisfaction.
Our privacy practices apply strictly to data collected through our website and online store. Any information gathered offline or through third-party channels is not covered under this policy. If you have any questions or concerns about how we handle your data, our support team is always available to assist you.
Free Exchange for Damaged Product
We do not charge any fees for exchanging or replacing defective or damaged products. Simply contact our customer support via WhatsApp, phone, or email with your order number, photos of the issue, and a brief description. Once verified, we’ll arrange a quick exchange no cost to you, no hassle.
Easy Exchange If You Prefer a Different Product
If you're not satisfied with a product and wish to exchange it for another, you can send the original item back to our official address. Once received, our support team will contact you to confirm the replacement product of your choice. A small service fee of Rs. 300 applies for this type of exchange. Your replacement will be dispatched within 3 working days after confirmation.
Important Note:
To be eligible for exchange or replacement, products must be unused, in their original condition, and returned with complete packaging. Items that have been opened or used cannot be accepted for exchange under any circumstances.
Preparing Your Return
Gift
If the product was purchased as a gift and shipped directly to you, you'll receive store credit equal to the return value. After we receive and approve the returned item, we’ll send you a gift voucher via email or post.If the item wasn’t marked as a gift during purchase, or was shipped to the gift giver first, any approved refund will be issued directly to the original buyer.
Shipping Returns
Customers are responsible for covering their own return shipping costs. These charges are non-refundable, and if a refund is issued, the return shipping fee will be deducted from the total.
Delivery times for exchanged items may vary based on your location. For higher-value items, we recommend using a trackable courier service or adding shipping insurance. We cannot guarantee receipt of returned packages without tracking.
If you have any questions about our privacy policy or how we handle your information, feel free to contact our support team anytime. We’re here to assist you with anything related to your experience on our store.